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This Privacy Policy explains what personal data phbet com collects when you create an account, use your wallet, or contact support — and how we protect it. We process information, transaction records, and device data only for the purposes described here, and only in regions where access is permitted under local law.
When you open an account with us, we collect the details you submit during registration — your name, contact information, and the credentials you choose. When you make a deposit or withdrawal through Maya or InstaPay, the transaction amount, reference number, and timestamp are recorded in your account wallet history. This record is accessible to you at any time after login. We also collect device and session data — the type of browser you use, your general region, and pages visited — to keep the account session stable and to detect unusual access patterns. We do not sell your personal data to third parties for their own marketing purposes. Cookies are used to keep you logged in across a session and to remember preferences like your last-visited section. You can manage cookie settings through your browser. If you disable certain cookies, some account functions may not work as expected. Where data processing depends on local law and eligible regions, we follow the applicable rules for the Philippines. If our practices change in a material way, we update this page and note the revision date at the bottom.
Maya transaction references are stored as part of your wallet history.
InstaPay transfer records are tied to your account and available after login.
Device type and session activity are logged to protect your account from unauthorised access.
This policy covers data collected directly through the phbet com website and account system. It does not extend to third-party services linked from our pages, and it applies only where access is permitted under local law for eligible regions.
Data entered during registration, login, and account verification falls fully within this policy. This includes your email, contact number, and any identity documents submitted for account verification.
Deposits and withdrawals processed through Maya and InstaPay generate records that are stored in your wallet history. These records are covered by this policy and are not shared with unrelated parties.
Pages you browse, games you open, and sections you visit are logged as session activity. This data helps us detect access issues and is covered by this policy.
External payment processors, game content studios, and linked services operate under their own privacy terms. Once you leave our platform or interact with a third-party layer, this policy no longer governs that data.
You have the right to review the personal data we hold on your account. The simplest route is to log in and check your profile and wallet history directly — your registered details, contact information, and Maya or InstaPay transaction references are all visible there. If something is incorrect, you can update standard profile fields within the account settings page. For details you cannot edit directly — such as identity documents submitted for verification — you can raise a correction request through our support channel. We will confirm receipt and follow the process described below. If you want to know specifically what data we hold, or want to request its removal, submit a written request through the contact path shown in the Support section of this page. We handle each request in order and will respond with what we can confirm or action under applicable local law.
Log in and go to your profile and wallet sections. Your registered contact details and transaction history with Maya or InstaPay are shown there without needing to contact support.
Editable fields — like your contact number — can be updated directly in account settings. For verified identity documents, raise a correction request via our support channel and we will process it.
If you are unsure what data we hold or how it is used, send a written question to our support contact. We will reply with a clear, specific answer rather than a generic policy statement.
To request deletion of your account data, contact us in writing through the channel listed in the Support section. We will confirm what can be actioned under local law and the current account status.
If you have a question about this Privacy Policy, want to correct data on your account, or need to make a formal request, use one of the contact paths below. For account-specific questions — like checking a Maya or InstaPay transaction record — logging in first will give you the fastest answer, since most records are visible in your wallet history.
Start a chat session from any page after login to ask about your account data, a specific transaction reference, or to initiate a correction request.
Send a written privacy request to our support email address listed in your account's Help section. Include your registered contact number so we can verify the account before responding.
Your account's Help section lists current contact options and working hours. Check there for the most up-to-date routing for privacy-related questions in the Philippines.
We apply access controls and session security measures to limit who within our operation can view personal account data. Transaction records tied to Maya and InstaPay are stored in your account history and are not shared outside the purposes described in this policy. Retention periods depend on account status and applicable local rules — active accounts retain data for as long as the account is open; closed accounts follow a retention schedule set by the applicable requirements in eligible Philippines regions.
Account sessions use security measures to detect unusual login patterns. If access from an unfamiliar device is detected, your account may prompt re-verification before proceeding.
We use cookies for session continuity and preference storage. You can manage or clear these through your browser settings. Turning off functional cookies may affect how your account session behaves.
Personal data and transaction records are kept for as long as your account is active or as required under local law for Philippines-eligible regions. After account closure, data is held for the period required and then removed.
When this policy changes in a material way, we update this page. The revision date at the bottom of this page shows when the current version was last changed. Continued use of your account after an update means you have seen the new terms.
Questions we hear most often about how we handle your data, your rights, and how to contact us.
We collect the details you submit during registration — name, contact number, and email — plus device and session data during your visits. When you use Maya or InstaPay, the transaction reference and amount are recorded in your wallet history.
Yes. Log in and go to your profile and wallet sections. Your registered details and Maya or InstaPay transaction records are visible there. Most data review requests can be answered without contacting support.
We do not sell your data to third parties for their own marketing. Payment processors like Maya and InstaPay handle transaction data under their own terms. Game content studios receive only what is needed to run a game session — they do not receive your full account profile.
Editable fields such as your contact number can be changed directly in account settings after login. For identity documents or verified details you cannot edit yourself, contact support via live chat or email and request a correction. We will confirm what can be updated.
After account closure, we retain your data for the period required under local law for Philippines-eligible regions. Once that period ends, the data is removed. If you need to know the specific period, contact us in writing through the support channel.
Send a written deletion request through the contact paths listed in the Support section above — email or live chat works. Include your registered contact number so we can verify the account. We will confirm what can be actioned under applicable local law.